Returns & Refund Policy

1. Eligibility for Returns

At blaqora.shop, we want customers to be satisfied with their purchases. If you are not completely satisfied with an eligible physical item, you may request a return or exchange within 30 days after delivery.

The item must meet all of the following requirements:

  • It must be unused and still in its original condition.

  • All original packaging, accessories, and included components must be included.

  • You must provide proof of purchase, such as an order confirmation or receipt.

  • The item must not have been customized beyond the standard options displayed on the product page.

2. Items That Cannot Be Returned

The following products are not eligible for return:

  • Personalized or custom-made items, including products containing custom text or images.

  • Final sale or clearance merchandise.

  • Products damaged after delivery because of misuse, mishandling, or improper care.

3. Starting a Return

You must contact us before sending any product back. All return requests must receive approval by email in advance.

If your return request is approved, we will send you:

  • A prepaid return shipping label.

  • Instructions for packaging the item.

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package.

Items sent without prior approval will not be accepted or processed.

4. Damaged, Incomplete, or Incorrect Orders

Contact us as soon as possible if your order arrives damaged, incomplete, or different from what you ordered.

Examples include:

  • Damage to the item or its packaging.

  • An incorrect size, color, or design.

  • Missing parts or other included components.

After we review the reported issue, we will arrange an appropriate resolution.

5. Exchanges

If you want to exchange an item, you should first complete the return process for the original product and then submit a separate new order.

After the original return has been approved, any eligible credit may be applied toward the replacement purchase.

6. Inspection and Refund Schedule

After we receive your return, inspection generally takes 3–5 business days. We will then notify you whether the return has been approved.

If approved, the refund will be sent to your original payment method within 5–7 business days.

Your bank or payment provider may require an additional 3–10 business days before the refunded funds appear in your account.

7. Contact Information

For questions about returns, refunds, or exchanges, please contact us using the information below.

Store: blaqora.shop
Email: contact@blaqora.shop
Phone: +1 978 783 1942
Address: 104 Worcester Rd, Sterling, MA 01564, USA